Privacy Policy

Introduction

Pickupmybag ("we", "our", or "us") is committed to protecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our dumpster bag pickup services, visit our website, use our mobile application, or otherwise interact with us (collectively, the "Services"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our Services.

We reserve the right to make changes to this privacy policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date at the top of this policy. You are encouraged to periodically review this privacy policy to stay informed of updates.

Information We Collect

Personal Information

We may collect personal information that could be used to identify you. This may include:

Name
Home or business address
Email address
Phone number
Billing information, including credit card details or bank account information
Service location information
Account login credentials
Service history
Communications with our customer service team
Information shared through our chat features

Technical Information

When you access our Services, we may automatically collect certain information about your device and usage, including:

Device type, model, and operating system
Internet Protocol (IP) address
Browser type and version
Mobile network information
Location data (with your permission)
Log data and cookies
Usage patterns and preferences
Date, time, and duration of your interactions with our Services

We may use cameras on our service vehicles to document the condition of dumpster bags, surrounding areas, and service quality. This imagery helps us verify appropriate use of our services, identify potential hazards, and maintain quality standards.

How We Collect Information

Direct Collection

We collect information directly from you when you:

Create an account on our website or mobile app
Schedule or modify service
Contact our customer service
Make a payment
Complete forms on our website or in our app
Request information about our services
Subscribe to marketing communications
Respond to surveys or promotions

Automated Collection

We use various technologies to automatically collect certain information, including:

Cookies: Small text files stored on your device that help us improve our Services and your experience
Tracking pixels: Small graphic images in emails that help us understand engagement
Session replay tools: Technologies that help us understand how users interact with our website
Analytics tools: Services that provide aggregate data about website traffic and usage

You can manage cookie preferences through your browser settings. Disabling cookies may limit some functionality of our Services.

How We Use Your Information

We may use your personal information for the following purposes:

Provide our dumpster bag pickup services
Process payments and billing
Authenticate your identity and maintain account security
Communicate with you about service schedules, updates, and changes
Respond to your inquiries and support requests
Send service confirmations and reminders
Improve our Services and develop new features
Conduct research and analysis
Personalize your experience
Send marketing communications (with your consent)
Comply with legal obligations
Prevent fraud and enforce our terms of service

Disclosure of Your Information

We do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

Service Providers

We may share your information with service providers who perform services on our behalf, such as:

Payment processors
Customer service providers
IT and cloud service providers
Marketing and analytics partners
Delivery and routing optimization services

We require these service providers to maintain the privacy and security of your information.

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:

Comply with a legal obligation or process
Protect and defend our rights or property
Prevent or investigate possible wrongdoing
Protect the personal safety of users or the public
Protect against legal liability

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

The amount, nature, and sensitivity of the information
The potential risk of harm from unauthorized use or disclosure
The purposes for which we process the information
Applicable legal requirements

Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected], and we will take steps to delete such information.

Your Privacy Rights

Depending on your state of residence, you may have specific privacy rights regarding your personal information.

Maryland, Virginia, and District of Columbia Residents

Residents of Maryland, Virginia, and the District of Columbia may have rights to:

Access the personal information we have collected about you
Request deletion of your personal information
Correct inaccurate personal information
Opt-out of certain processing activities
Receive a copy of your personal information in a portable format

To exercise these rights, please contact us at [email protected] or call us at (888) 402-9638. We will respond to your request within the timeframe required by applicable law.

Your Choices

You can control how we use your information in several ways:

Update or correct your account information through your online account
Opt-out of marketing communications by clicking the "unsubscribe" link in our emails
Adjust your browser settings to manage cookies
Request deletion of your account by contacting our customer service

International Data Transfers

Our services are primarily designed for customers in Maryland, Virginia, and the District of Columbia. However, your information may be transferred to and maintained on servers located outside of your state, province, or country. By using our Services, you consent to the transfer of your information to the United States, which may have different data protection laws than those in your jurisdiction.